NettoyageMobile.ca takes the protection of personal information seriously. This policy explains, in plain language, what information may be collected, why it is used, with whom it may be shared, how long it is retained and what rights you may exercise.
NettoyageMobile.ca seeks to limit collection to information reasonably necessary to respond to a request, prepare a quote, coordinate a service, administer a customer relationship or ensure the operation and security of the website.
This policy applies to personal information processed by NettoyageMobile.ca in the course of its activities. It is designed in particular with regard to Quebec’s Act respecting the protection of personal information in the private sector.
The protection of personal information also includes governance, security, retention, request-handling and incident-management practices.
Depending on how you communicate with NettoyageMobile.ca or use its services, the following categories may be collected when necessary:
A commercial quote form is not intended to receive medical information, sensitive financial information, government identification numbers, passwords or other data unrelated to the requested service.
Personal information is used only for purposes related to NettoyageMobile.ca’s activities, including to:
NettoyageMobile.ca does not sell personal information collected through its activities.
Information is disclosed only when necessary for the purposes described in this policy, with consent when required, or when authorized by law.
It may be accessible to employees, managers or collaborators who need it to perform their duties, as well as to certain categories of service providers acting on behalf of the company, for example:
When a service provider processes personal information on behalf of NettoyageMobile.ca, the company seeks to limit disclosure to the information necessary to perform the relevant mandate or service and to govern its use in accordance with applicable requirements.
Certain technical service providers may operate infrastructure located outside Quebec. As a result, some information may be processed, hosted or accessed in another province or country depending on the infrastructure used.
When the law requires a privacy impact assessment before information is disclosed outside Quebec, the company must consider, among other factors, the sensitivity of the information, the purpose for which it is used, the applicable safeguards and the legal framework of the relevant jurisdiction.
Disclosure to a technical service provider should be limited to information reasonably necessary for the service it provides.
NettoyageMobile.ca retains personal information only for the period reasonably necessary to achieve the purposes for which it was collected, maintain a customer relationship, comply with a legal, accounting or contractual obligation, or protect its legitimate rights.
Retention periods may vary depending on the category of information and the context. Once the purposes have been fulfilled and retention obligations have expired, the information must be securely destroyed or, when permitted and appropriate, anonymized in accordance with applicable requirements.
NettoyageMobile.ca applies reasonable administrative, technical and organizational safeguards based on the nature of the information processed, its sensitivity, quantity, use and associated risks.
Depending on the systems used, these measures may include:
No method of electronic transmission or storage can guarantee zero risk. The company therefore seeks to apply proportionate safeguards and adjust them when necessary.
The website may use strictly necessary cookies or similar technologies to support essential functions, security, website stability or the proper operation of certain features.
If non-essential cookies, analytics tools, advertising technologies or profiling functions are activated, their use must be presented transparently and be subject to the applicable consent mechanism when required by law.
Blocking strictly necessary cookies may affect certain website functions.
If NettoyageMobile.ca has reason to believe that a privacy incident affects personal information it holds, the company must take reasonable measures to reduce the risk of harm and prevent a similar incident from recurring.
The company maintains a register of privacy incidents in accordance with applicable requirements. When an incident presents a risk of serious harm, the required notices are provided to the Commission d’accès à l’information du Québec and to the individuals concerned in the circumstances prescribed by law.
A person may contact the privacy officer to ask a question, exercise a right or submit a complaint regarding the handling of their personal information.
The request must contain enough information to identify the person and the information concerned. Reasonable identity verification may be required before personal information is disclosed or corrected.
Write “Protection of personal information” at the beginning of your message so the request can be directed appropriately.
This policy may be updated as the company’s practices, tools or applicable requirements evolve. The effective date shown at the top of the page identifies the current version.
When a change requires specific notice or additional publication under applicable requirements, NettoyageMobile.ca will take appropriate steps to inform the individuals concerned.
Within the company, the role of privacy officer is performed by the person exercising the highest authority, unless the function has been delegated in writing in accordance with applicable requirements.
Subject to the conditions and exceptions provided by applicable laws, you may exercise the following rights.
Request confirmation of whether personal information concerning you exists and obtain access to it.
Request correction of inaccurate, incomplete or ambiguous information when the legal conditions are met.
Withdraw consent to a use or disclosure when that right applies, subject to applicable consequences and legal obligations.
Request, when the legal conditions are met, certain computerized information collected from you in a structured and commonly used technological format.
Request, in situations provided by law, the cessation of dissemination or de-indexing of certain personal information.
Request that your personal information no longer be used for commercial solicitation when that right applies.
Submit a complaint to the privacy officer concerning the management of your information.
Contact the Commission d’accès à l’information du Québec when the remedies provided by law are applicable.
Use the contact form and write “Protection of personal information” at the beginning of your message.
